Change Account Information

目次


    Change and deletion of account information

    On this screen, you can check and change the account information yourself. Click [Save], then the changed information will be applied immediately. For example, if you change [Language] from [ja] (Japanese) to [en] (English) and then [Save], the screen user interface (UI) will be switched to English.

    • Account Name

    • E-mail Address

    • Language: "en" or "ja" (the language of the system's UI)

    • Enable 2FA: Enable the toggle to use two factor authentication (2FA) by the authentication application at login. Disable the toggle to not use 2FA.

    Only the user of the account can enable [Enable 2FA] toggle. The organization manager can disable the enabled toggle. Please disable the toggle when the user wants to temporarily disable 2FA for login, such as when 2FA does not work for some reason.

    How to enable 2 factor authentication (2FA)

    To enable 2FA, follow the steps below:

    1. First of all, install the authentication application on your smartphone. Please use one of the following:

      • Microsoft Authenticator

      • Google Authenticator(Android OS / iOS)

    2. Switch the [Enable 2FA] toggle to ON and click [Save] on this screen, then the QR code will be displayed on the pop-up screen.

    3. Scan the QR code with the authentication application installed in step 1, then add the XMAT-specific account to the application. When the account is added, click [OK] and close the pop-up screen.

    4. Make sure the [Enable 2FA] toggle is ON on the parent screen.

    After the setting is done, 2FA will be effective from the next login. To cancel enabling 2FA, switch [Enable 2FA] to OFF, then [Save] again to update the information.

    5. The screen of 2FA will be displayed when you log in with your e-mail address and password from the next login. Enter the one time password (6 digits) issued by the authentication application and click [Authentication]. If the authentication is successful, the Service Menu screen will be displayed.

    If 2FA fails and you cannot log in, the organization manager can temporarily disable 2FA. Contact your organization manager and request to disable the 2FA.