Payment history

Payment history lists information from billing items for which payment processing has been completed. The information for each record is as follows.

• Settlement Date: Settlement date for each record
• Payment Method: The payment method used to settle each record (“Invoice” or “Credit card”)
• Payment Item: Details of each record (“Service usage fee” or “Maximum number of TUs”)
• Billing Amount: The amount that was settled
• Billing Status: The current status of each record

Reprocess of the records whose payment process has failed

If the organization's payment method is "Credit card" and payment process has failed for some reason, [Billing Status] will be "Failed". The system administrator will contact you, and please follow the steps below.

1. Click [Change Credit Card Information] on Billing Information Details screen, then enter the necessary information of the settlement system (external site: GMO Payment Service https://www.gmo-ps.com/) and complete the processing. Please specify another credit card information.
2. Please contact your system administrator after changing your credit card information. They will reprocess the settlement of the record.