Organization Management (Billing Information Detail)

Information in Billing Information Details screen 

The following sections are displayed on this screen, and each can be checked/updated.

• Billing Information: Organization name and overview of the currently active contracts
• Payment Method: "Invoice" or "Credit Card"
  
  • Credit card information (only if you selected "Credit Card" as the payment method)
• Contract List: The list of the contract plans
• Billing Item List: Billing information for each billing item is listed based on the most recent contract status.

Information in Billing Information section

The following information is displayed in the section. You can see the same information in Organization Menu screen.

• Organization name
• Contract Plan: Displays the currently active plans (described below) and their details.
  
  • Contract Period: The duration of the currently active contract.
  • The number of users (accounts) registered in the organization.
  • Customization Credit Balance (Total)
  • TUs in use/Max. TUs: The number of TUs (Translation Units) of language assets currently owned by the organization in LAC, and its upper limit
  • Custom Trained Models in use/Max. Custom Trained Models: The number of custom trained models currently owned by the organization in LAC, and its upper limit
  • Custom Glossary Models in use/Max. Custom Glossary Models: The number of custom glossary models currently owned by the organization in LAC, and its upper limit

About the contract plans and adding/changing them

The contract plans provided by this system are as follows: Depending on the plan, the availability of optional features, the number of Customization Credits (CC) granted, and the number of TU and models that can be owned etc. will vary. "Personal" is the only plan that a customer (as Organization Manager) can add by self. To add/change to other plans, click [Change plan/limits] button, and access XMAT Support Contact Form or please contact our sales representative.

In case the user temporarily registers by himself/herself

• When the user starts using the service via temporary registration by clicking on [トライアルはこちら (Registration for trial use)] button on the login screen, the registered organization name will be the same string as the user's account name. In addition, the contract plan will automatically be the trial plan, and the registered account will be granted the roles of Organization Manager, Project Manager, and Linguist, as well as the optional role of LAC Admin.
• No fee will be charged unless any contract plan is agreed during the trial period. After the trial, if you want to continue to use with "Personal" plan, you can register the "Personal" contract record by clicking [Add] button on Contract List section.
• If you would like to use this service with any plan other than "Personal", click [Change plan/limits] button on this screen, access XMAT Support Contact Form (https://ldxlab.io/xmat_support).

About Customization Credit (CC)

• Customized Credit (CC) is required to create custom trained models in the Custom MT management menu in LAC. The predetermined CC(s) will be granted depending on the contract plan, and additional CC(s) will be granted if you agree to any paid option. If you want to have CC(s), please go to [Organization Management] tile in Service menu ➡ Organization Management menu, and click [Change plan/limits] button on this screen and access XMAT Support Contact Form (https://ldxlab.io/xmat_support), or please contact our sales representative.
• To check your CC history (addition/consumption), please go to [Organization Management] tile of Service menu ➡ Organization Management menu, and click [Customization Credit History] button on Billing Information screen.
  
  • Current Customization Credit Balance: "Unused (Available)" is the number of CCs that are currently available, and "In use (Pending finalization)" is the number of CCs that are being used in the ongoing custom training process.
  • Processed Date/Time: The date and time when the CC was actually added/consumed.
  • Category: The reason of the addition/consumption
  • Changed CCs: Number of CCs increased/decreased
  • Application: MT learning service name for which CCs were used
  • Updated By: If the category is "Custom Training", displays the account name of the user who executed the custom training. In case of "Added by Admin", "Added for Trial Use", the character string "SYSTEM" is displayed as fixed.

Change of LAC plan and limits for TU/model counts

• If the number of TUs owned by your organization exceeds the upper limit, the system administrator will contact you, so please delete the existing language assets from LAC Language Asset List screen and leave room for the upper limit. If you want to expand your TU limit (by purchasing additionally), please request it from [Change plan/limits] button.
• Similarly, if the number of the custom MT models (the custom trained models and custom glossary models) owned by your organization is at an upper limit, the corresponding processing cannot be reserved/executed. Please delete the existing models from LAC Custom MT Model List screen and leave room for the upper limit. If you want to expand your limit for the owned models, please request it from [Change plan/limits] button.

Selecting a payment method

• If you would like to pay by invoice, please contact us via XMAT Support Contact Form (https://ldxlab.io/xmat_support) or our sales representative. Please note that payment by invoice is only supported for corporate users. As a general rule, if you are an individual user, please pay with a credit card.
• If you are a customer with "Personal" plan and would like to use a credit card as the payment method, you can select it with your organization manager's account. Select “Credit Card” from [Payment Method] dropdown list, and click [Register Credit Card Information] button in Credit Card Information area. When you click [Yes] in the message below, the screen will navigate to the payment system (external site: GMO Payment Service https://www.gmo-ps.com/), and please enter the necessary information of your credit card there. 

Contract list

The Contract Information List displays a list of records for each contract plan. The information for each record is as follows:

• Plan: Contract plan
• illing Type: Annual/Monthly (blank for trial contracts)
• Contract Type: Trial/Main Contract
• Contract Period: If you added the "Personal" plan by the organization manager account, you can edit only the start date. The end date is automatically set to the last day of the period according to the selected start date and billing type.
• Contract Status: Under Contract/Auto-Renewal Disabled
• User Count: The number of users (accounts) for a main contract
• Billing Amount (including tax): Usage fee according to Plan, Billing Type, and User Count

• [Delete] icon: After adding a main contract record by [Add] button, you can delete the editing record until pressing [Change and Save] button (at the bottom of the screen). Please note that once the record is created by pressing [Change and Save] button, Contract Period and User Count cannot be changed.
• [Add] button: You can add a main contract record as needed. If the contract status is "Under Contract", the contract will be automatically renewed for the same plan and the same billing type, so as a general rule, please register only one record.

Billing types: Annual and Monthly

• In the case of monthly payment, the billing is processed monthly (00:00 on the first day of each month). The monthly fee is determined by the plan and the number of users. You cannot register more users (accounts) than the number of users set for this contract record. If you would like to change the number of users, please contact us via XMAT Support Contact Form or our sales representative. 
• For annual payment, the billing is processed annually (00:00 on the first day of the month in which the contract term starts).

• After the trial period ends, the monthly fee for the first month will be free (first month free period) only when you add (become a member of) the monthly payment contract record for the first time. In other words, you will not be charged until the end of the month containing the start date, and the end date of this contract record will be the end of the following month. This record will be processed on the 1st of the following month, then the monthly fee will be determined based on the number of users set.
  
  

Contract status

The contract status of main contract (Annual/Monthly) can be switched between “Under Contract” or “Auto-Renewal Disabled” as needed.

• Under Contract: When the relevant contract period ends, the contract is automatically renewed for the same period according to the billing type. Unless you change the contract record to “Auto-Renewal Disabled”, it will be automatically updated and billing records corresponding to the new contract period will be automatically created.
• Auto-Renewal Disabled: You will not be able to use this system when the relevant contract period ends. Contract records and billing records for the next period will not be updated/created. Please note that after the period ends, you will not be able to log in unless a valid contract exists.

Billing item list

The billing item list shows the billing records for each billing type. In “Service Usage Fee” area, you can see the service usage fee for each billing type (Annual/Monthly), and in “Additional Purchase Item List” area, you can see the items and amounts purchased each time.

The information for each record in “Service Usage Fee” area is as follows.

• Plan
• Billing Type
• Target Period: The contract period covered by each billing record
• User Count: The number of users to be billed. Displays the number of people set for the contract record.
• Billing Amount: Usage fee to be billed
• Settlement Date: The date the settlement for the record was/will be processed.
• Billing Status: The most recent status of each billing (not editable)

The information for each record in "Additional Purchase Item List" area is as follows.

• Purchase Date: the date the additional purchase was requested/created
• Additional Purchase Item: One of the following item names
  
  • Max. TUs: When an organization with a plan including LAC purchases an additional maximum number (upper limit) of TUs.
• Quantity: The number of additional items purchased
• Billing Amount: The amount (tax included) according to the additional items and quantity purchased
• Settlement Date: The actually settled date. There may be a few days difference between the date of purchase and the date of settlement.
  
  

Withdrawal

• If [Withdraw From Service] button is displayed at the bottom of the screen, the organization manager can withdraw from the service. Click the button to go to Withdrawal screen. Please check the notes, and the list of accounts to be deleted during the withdrawal process, displayed on Withdrawal screen and then complete the withdrawal from the service.
• You cannot withdraw from the service during the trial period or the free starting month (when the billing type is "Monthly"). In both cases, [Withdraw From Service] button does not appear.
• If you complete the withdrawal, the accounts and various data belonging to your organization (Quick PE groups, projects, reference information, and language assets, custom machine translation models in case you have LAC contract) will be deleted when the active contract period ends. If you want to temporarily stop using this system, we recommend that you change the status of the currently active contract record to [Auto-Renewal Stopped] instead of withdrawing from the service.

• In case you withdraw after starting the main contract, you can use the system until the end of the contract period. However, any users and contract records cannot be added after the withdrawal process completes. If you have unused user count, you can add more users.